Somebody Else's Problem Making computer issues somebody else's problem, means taking responsibility for the performance and reliability of our customers' systems and networks. We deliver a comprehensive I.T. support service covering: hardware maintenance and repair software installation and support network configuration, tuning and security voice integration hardware and software supply remote backup services internet management services e-mail and web hosting Service Model While ad hoc services are provided at hourly rates, our preferred model is to build long term customer relationships based on fixed price agreements. These can be structured to provide phone and remote support, with an agreed rate for on-site work, or to cover all support at a fixed rate. In either case, the focus is on creating a true partnership under which consistent performance and reliability of your systems and networks becomes our problem. These are agreements in the true sense of the word. They last exactly as long as the customer is entirely happy with the services provided. Resources SEP combines the benefits of a small team of I.T. professionals with the backup of a larger group through founding membership of the Business Computing Support Network. This structure provides a dedicated team which would handle the majority of issues and develop a deep understanding of your business requirements, with a network of IT specialists available for assistance with a particularly difficult problem, a major task or upgrade, or to provide on-site support when our staff are unavailable. Technologies SEP can support all major operating systems and network types, including Linux, Windows and Mac. We have a special focus on Linux, with expertise in providing open source based solutions for secure, high performance, cost effective outcomes.

Areas of Special Focus While we cover just about everything I.T., we have some particular areas of expertise. These include Virtual Private Networks and servers built on Linux based platforms, secure remote backup services with disaster recovery, mail servers and associated technologies (virus and spam control), and voice over IP implementations. These provide SEP with a significant edge over competitors, particularly for customers operating more than one site with integration requirements between premises. Consultancy Solution design is another area of special interest for SEP. While we leave software development to others, many of our customers seek our assistance in defining requirements and evaluating solutions. This is of particular significance when an application is required to perform over a wide area network. Consultancy can also take the form of providing additional or expert assistance to existing I.T. support people. We do this for several customers and are more than happy to work with your support, not just to replace them. A Human Approach While we can talk geek with the best of them, most of our customers prefer English. Our people are also skilled at this form of communication. Perhaps surprisingly, many of our customers value this above all else we provide and frequently make reference to it – usually combined with some measure of disbelief at achieving real communication with a “computer guy”. The Future SEP has maintained a steady growth curve from a “one man band” in 2001 to four full-time staff today, with additional resources from the Business Computing Support Network. This growth has been entirely based on direct referrals. We don't advertise and don't aim to change this approach. The success of our business is entirely dependant on the success of our customers and their continued satisfaction with our services. You are invited to join the party and finally make your computer issues somebody else's problem.